Welcome to CNH Hospitality Group
CNH Hospitality Group is providing specialist advice for hotel, resort and second home projects in Phuket.
Our approach is to forge partnerships with developers to provide a suite of consulting services throughout the development lifecycle.
We specialize in the implementation and operation of alternative real estate structures.
What We Do
Hotel Pre-opening
We refer to our Hotel Pre-opening Services as “Owner Representation”, whereby our support is given at every point of operation or construction both for internal departments (front office, HR, housekeeping etc) and for external service providers (sale and marketing, branding firms, franchise companies etc).
The Owner Representation service allow us to offer what we call an “Interim GM”, where our operations team takes over (or reviews) the operation of the asset for a limited time until the operation is stabilized and is ready to be handed over to a permanent GM and the Owner.
A tailored Pre-opening process where CNH Hospitality Group works closely with our client throughout the property pre-opening stage.
Hotel Operator Selection
CNH Hospitality Group has built an extensive network of relationships with international hotel operators who have a mandate to expand in Thailand. Our local presence means we interact on a daily basis with Phuket developers and investors within the hospitality sector which uniquely positions us to act as the nexus between all stakeholders.
We have a proven track record for our operator selection services having successfully introduced hotel operators to hotel and resort projects including bringing new brands to Phuket. Our services encompass preliminary consulting and assistance during the tendering process, gathering expressions of interest and providing assistance on negotiating terms and conditions for the memorandum of understanding and hotel management agreement.
We are have sourced a wide range of hotel operators who are in need of properties to brand and manage. In order to satisfy their aggressive growth mandates operators are willing to provide upfront key money, enter into a long term lease, offer a rental guarantee or offer a franchise structure.
Villa Management
An efficient management system will result in decreased operating costs while at the same time the guest experience will be enhanced by making use of fully trained staff and standardized procedures. CNH Hospitality Group’s villa management implementation process is typically divided into 3 stages as follows:
- Beginning with the standardized CNH Hospitality Group Villa Operations Manual, the SOPs will be tailored to meet the needs, expectations, revenue and service goals of the Client. This process takes approximately 4 to 6 weeks.
- The HR process begins with presenting to the Client the recommended Organization Chart, hiring process and proposed training (pre-opening stage). This process takes approximately 6 to 12 weeks depending on the number of villas to be managed.
- Monitoring and control over the soft opening phase is essential for the quality control of the services and for the preparation of the official opening. This process take approximately 8 to 12 weeks depending on the number of villas to be managed.
The Various Stages of the Property Lifecycle
At any stage of the development process, hotel owners can benefit from professional advice.
Pre-opening
- Interim GM Service (Pre-opening GM)
- Sale and marketing review
- Tailoring of hotel standard operating procedures (SOP)
- Hiring and training
- Pre-opening check list review and implementation
Operation
- Owner representation service
- Periodic operational review and critical points analysis
- Training program
- Sales and marketing review
- Budget control and targets
- Online reputation control and review
Upgrade Reposition
- Hotel operations review
- Inspection and operational analysis
- Service upgrade implementation and training
- Mystery guest service